Same-Day Logistics & Courier Service | KJ Logistics

Privacy Policy

Effective Date: 29 July 2026 | Contact: privacy@kjlogistics.com

1. Introduction

KJ Logistics Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, billing and delivery addresses.
Transaction Information: Details about the deliveries you book, including pickup/delivery addresses, item descriptions, and payment information (processed securely by Stripe).
Technical Information: IP address, browser type, device information, and cookies (see our Cookie Policy below).

3. How We Use Your Information

We use your information to:

Process and fulfil your delivery bookings
Communicate with you about your orders and provide customer support
Send you marketing communications (with your consent)
Improve our services and website functionality
Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share your information with:

Service Providers: Stripe (payment processing), courier partners (for delivery execution), and email service providers.
Legal Authorities: When required by law or to protect our rights.

5. Your Rights (GDPR)

Under the UK GDPR, you have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request a copy of your data in a portable format
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at privacy@kjlogistics.com.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically 6 years for tax and accounting purposes).

7. Security

We implement appropriate technical and organisational measures to protect your data, including SSL encryption, PCI-DSS compliant payment processing via Stripe, and restricted access to personal information.

8. Cookies

We use essential cookies to operate our website and optional analytics cookies to understand how visitors interact with our site. You can manage your cookie preferences using the banner at the bottom of the page.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.

Effective Date: 29 July 2026

Contact: privacy@kjlogistics.com

Terms & Conditions

Effective Date: 29 July 2026 | Contact: legal@kjlogistics.com

1. Definitions

"Supplier" means KJ Logistics Ltd, 22 Crawshay Road, Tonypandy, CF40 1TD. "Customer" means any person who purchases Goods and Services from the Supplier. "Goods" means the articles specified in the booking. "Services" means the delivery services specified in the booking.

2. General

These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer. Nothing in these Terms and Conditions shall affect the Customer's statutory rights as a Consumer.

3. The Order

All quotes remain valid for a period of 30 days. The Customer shall be deemed to have accepted the quote by placing an order with the Supplier within this period. All orders for Goods and Services shall be deemed to be acceptance of the quote pursuant to these Terms and Conditions.

4. Price and Payment

The price for the Goods and Services is as specified in the quote and is inclusive of VAT and any applicable charges. Payment is processed securely via Stripe. Title in the Goods shall not pass to the Customer until the Supplier has been paid in full.

5. Delivery

All deliveries are 'Economy' (3-5 working days from dispatch) unless Express, Elite, or Critical service is selected. Normal delivery times are Monday–Friday, 9:00 AM to 5:00 PM. Free delivery exclusions apply to palletised items and chimney systems. Delivery is to mainland Wales, England, and Scotland only.

Consignments delivered via Pallet Courier are made to a kerbside location. Where access is restricted, this must be noted at checkout. A £20 redelivery charge applies if delivery fails due to access restrictions.

All goods must be checked on arrival and delivery paperwork signed. Damage must be reported to the delivery driver at the time of delivery, or in writing within 24 hours with photographic evidence.

6. Cancellations and Refunds

To cancel or return an item, confirm in writing via email to orders@kjlogistics.com. Where Goods are faulty, notify us within 24 hours of delivery for replacement or full refund.

For Distance Selling (online and telephone sales), the Customer has up to 14 days to cancel from the date of delivery for orders totalling £43 or more. Bespoke or personalised items are non-refundable.

7. Limitation of Liability

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury. The Supplier shall not be liable for any direct loss or damage in excess of the price for the Goods and Services. The Supplier shall not be liable for any indirect or consequential loss of profit.

8. Force Majeure

Neither party shall be liable for delay or failure to perform obligations resulting from events outside reasonable control, including acts of God, strikes, accidents, war, fire, or breakdown of plant or machinery.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales. The parties submit to the exclusive jurisdiction of the English courts.